Have you ever had an order in ShopUW+ returned to you and wondered why? Here are a few tips to try before contacting UWSAProblemSolvers. First, check the automated email you received regarding the order, it will have an error message included. Another good resource is the History tab on the order in ShopUW+. It will have a note explaining what action is needed to resubmit your order. See the instructions below or open the Why order was returned instruction PDF.
First, check the automated email you received:
Next, check the History tab within your order to see the reason for the return. For orders, this error is 99% accurate.
One common issue when the Requisition is returned to the user is because the funding string is not valid. WISER confirmed this as well. Solution: Update the funding string to contain valid funding information and resubmit the Requisition into the approval workflow.
Another common issue when the Requisition is returned is because a catalog supplier was used as a non-catalog supplier, which generates an “Auto Return for Missing Non-Catalog Supplier Email.” Solution: Add the Supplier Email on the Summary tab, General section, and resubmit the Requisition into the approval workflow.
ShopUW+ identifies a Requisition as non-catalog if a form is used to create the order, even if the supplier is a catalog supplier. Solution: it is recommended that users use the supplier punch-out site through ShopUW+ to create orders for catalog suppliers. If the supplier punch-out process is not used for a catalog supplier, the Requisition will require a Supplier Email address and will be returned to the user if an email address is not entered on the Requisition.
