Customer Support

Assistance using ShopUW+

We are currently working to resolve accessibility barriers in ShopUW+. To learn about the accessibility and usability of ShopUW+, go to ShopUW+ – Accessibility and Usability Information KB. 

If you need accessibility assistance, want to report an accessibility barrier, or if you are having difficulty using ShopUW+ or any of the training materials, email uwsaproblemsolvers@support.wisconsin.edu or call (888) 298-0141

Browser Help

This is an accordion element with a series of buttons that open and close related content panels.

Am I using the recommended version of my browser?

Windows
Internet Explorer (IE) – Only Version 11
Edge – latest version with Windows 10
Chrome – latest version – automatically updated by Google
Firefox – latest version – automatically updated by Mozilla

Macintosh
Safari*  – 4.0 and higher
Firefox – latest version – automatically updated by Mozilla

iPad**
Safari* – embedded browser within the iPad

*Although Safari is supported, not all Supplier punch-out sites support this browser.
**Although iPad is supported, not all Supplier punch-out sites support use of this device.

How do I clear my browser cache and cookies?

Please see instructions found in the UW KnowledgeBase for clearing browser cache and cookies.