Customer Support

This page will help you find the answers to your questions regarding training enrollment and use of ShopUW+. Please search the information and resources below for your solution before contacting the Customer Support Team.

ShopUW+ Resources

Shop UW plus Resource page screenshoot

ShowUW+ launched a new ShopUW+ Training Resources web page on February 25, 2022 to replace the Quick Reference Guide. The Quick Reference Guides are no longer available.​

Your feedback helped us create a new, easier-to-use resource format that is more reliable to access, is easier to search, groups information by user role, and hosts full process instructions.

​For proprietary security purposes, you are required to log in with your campus ID to access the ShopUW+ Training Resource page.

Assistance using ShopUW+

We are currently working to resolve accessibility barriers in ShopUW+. To learn about the accessibility and usability of ShopUW+, go to ShopUW+ – Accessibility and Usability Information KB. 

If you need accessibility assistance, want to report an accessibility barrier, or if you are having difficulty using ShopUW+ or any of the training materials, email or call 608-263-3100

Browser Help

This is an accordion element with a series of buttons that open and close related content panels.

Am I using the recommended version of my browser?

Internet Explorer (IE) – Only Version 11
Edge – latest version with Windows 10
Chrome – latest version – automatically updated by Google
Firefox – latest version – automatically updated by Mozilla

Safari*  – 4.0 and higher
Firefox – latest version – automatically updated by Mozilla

Safari* – embedded browser within the iPad

*Although Safari is supported, not all Supplier punch-out sites support this browser.
**Although iPad is supported, not all Supplier punch-out sites support use of this device.

How do I clear my browser cache and cookies?

Please see instructions found in the UW KnowledgeBase for clearing browser cache and cookies.


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Phone: (608) 263-3100