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Abcam
Contact information
(877) 77-ABCAM
us.orders@abcam.com
Information for order details and returns
Contact Abcam Customer Service for return authorization and directions.
Shipping information
F.O.B. Origin Freight Prepaid & Added to Invoice
Freight policy: ship via FedEx Priority. Abcam charges one shipping charge per order only, value of charge to correspond with shipping charge of item with the highest shipping charge on the shipment, irrespective of shipping conditions, number of products, and product types.
- Standard blue ice shipments – $45
- Dry ice shipments – $60
Airgas
Airgas distributes industrial, medical, and specialty gases, welding supplies, safety products and tools. This is the place to look when ordering your gas cylinders.
**September 2022 notice about Airgas cost increase charge for helium**
Contact information
Madison Office
mwe.madison@airgas.com
(608) 241-1440
Information for order details and returns
Email Airgas or call (608-241-1440) regarding all deliveries including liquid nitrogen, liquid gases, and special order gases.
Contact ShopUW+ (608-497-4400) for questions related to outstanding orders, invoices and daily cylinder rental.
Gas Cylinder Rent Transfers (ShopUW Orders ONLY):
To transfer rent charges from one MD account to another, please use the Gas Cylinder Rent Transfer form.
Gas Cylinder Returns:
Airgas cylinders (empty):
- Return using the Gas Cylinder Pickup form.
- No call to Airgas is required.
Full or partially full cylinders require special treatment:
- No credit will be considered for partially full cylinders.
- Call Airgas for guidance (608) 241-1440.
Special Orders:
To request a gas mixture please use our Airgas Special Order Form.
Shipping information
- $33.17 per order regardless of the number of cylinders purchased.
- Orders for liquid cans (dewars) and high pressure cylinders are separate shipments therefor they need to be separate orders.
- Next business day delivery excluding special orders and back orders.
Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3 p.m. CT Monday – Thursday or 2 p.m. CT Friday.
Guide: Using Quotes for Ordering on the Punch-out Vendor website – Airgas (PDF)
Anixter
Anixter offers a full line of electrical and electronic products including specific manufacturers products standardized by the campus and under UW–Madison and Department of Administration contracts.
Contact information
Jonathan Paleka
(262) 951-7718
jonathan.paleka@wesco.com
Dan Jaworski
(262) 951-7756
Dan.Jaworski@anixter.com
Information for order details and returns
Contact Anixter Customer Service for return authorization and directions.
Shipping information
Standard shipping included in contracted price, no additional shipping options.
Apple
Contact information
Jessica Jones
jessicajones@apple.com
(512) 674-2873
Information for order details and returns
For all post order inquiries, please reach out to EducationSupport@apple.com or call (800) 800-2775.
B&H Photo
Contact information
B&H Customer Service
wisconsin@bhphoto.com
(212) 502-6268
Information for order details and returns
For all post order inquiries, please reach out to wisconsin@bhphoto.com
Bio-Rad
Bio-Rad’s Life Science Group develops, manufactures, and markets a wide range of laboratory instruments, apparatus, and consumables used for research in functional genomics, proteomics, and food safety.
Contact information
Jeanette Kivlin
jeanette_kivlin@bio-rad.com
(800) 876-3425 EX 1812
(510) 493-8079 (c)
Information for order details and returns
Limited return policy. Contact the vendor for return authorization and directions at Ask_customer_care@bio-rad.com.
Shipping information
Freight Charges for Consumable Orders:
- $199.99 or less: $45 per order
- $200 – $599.99: $22.50 per order
- $600 or more: $0
Special Charges (in addition to freight charges):
- Blue or dry ice: $20 per order
- Haz Mat fee: $35 per order
- Ice & Haz Mat: $35 per order
Guide: Using Quotes for Ordering on the Punch-out Vendor website – Bio-Rad (PDF)
CDWG
Contact information
Sonjay Punwani – Account Manager (primary contact)
sonjay@cdwg.com
(877) 837-9679
Abigail Contreras – Accounts Receivable
abigcon@cdw.com
(847) 419-6252
Information for order details and returns
Contact vendor Account Manager for return authorization.
Dell
Dell provides technology solutions, services and support. Purchasing Services has worked with Dell to identify laptop and desktop computer bundles as UW–Madison Preferred Products available for easy ordering on Dell’s main page. Look here for all of your computer needs, including: laptops, desktops, monitors, servers and storage.
Contact information
Glenn Trent
Sales Account Manager (Inside)
glenn_trent@dell.com
(512) 513-9202
Mary Jones
Account Executive
mary.jones@dell.com
(414) 702-3444
Information for order details and returns
Contact the Sales Account Manager for return authorization and directions.
Contact ShopUW+ customer service at (608) 497-4400 for questions regarding the delivery area.
Shipping information
Standard shipping included in contracted price, no additional shipping options.
More information about purchasing from Dell and ordering with a quote:
Dell Departmental PC Purchasing Program
Dot Scientific, Inc.
DOT Scientific is a federally registered Woman Owned Small Business (WOSB) who supplies customers with an expansive choice of premiere products, such as chemicals, equipment, instruments, apparel and consumables.
Contact information
Toni Kelley
Customer Service
toni@dotscientific.com
(800) 878-1785
Mayur Dave
Sales Representative
mdave@dotscientific.com
(847) 971-4574 (c)
Information for order details and returns
Contact the vendor’s customer service for return authorization and directions.
Shipping information
- Hazmat fees may be applied to an order.
- Standard shipping included in contracted price, no additional shipping options.
Eppendorf
Eppendorf is a life science company that develops and sells instruments, consumables, and services for liquid handling, sample handling, and cell handling in laboratories worldwide.
Contact information
Nathan Voss
voss.n@eppendorf.com
(608) 387-2058 or +1 (800) 645-3050
Information for order details and returns
Contact Eppendorf Representative for return authorization and directions.
Shipping information
Standard shipping included in contracted price, no additional shipping options.
- “D” FOB Destination freight prepaid and allowed.
Guide: Using Quotes for Ordering on the Punch-out Vendor website – Eppendorf (PDF)
Fastenal
Fastenal provides products and solutions for your facilities maintenance, repair, and operation. The right place and time at the lowest total cost – these are the elements of a world-class supply chain you will find in Fastenal.
Contact information
govsales@fastenal.com
(833) 790-9932
Shipping information
- Standard shipping included in contracted price, no additional shipping options.
- Delivery within 1-2 business days excluding special orders and back orders.
Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3 p.m. CT.
First Supply
First Supply supports buyers at every stage of MRO procurement. You can count on our dedicated specialists to provide solutions on a national and local level. First Supply’s knowledge of the procurement process, packaging and labeling requirements and quality standards ensures accurate, on-time deliveries.
Contact Information
Phone: (608) 222-7799
Shipping Information
- Standard shipping is included on all products with no additional fee.
- We offer next day local deliveries on all in stock products.
- We also offer express counter pick up for items needed the same day.
Fisher Scientific
Fisher Scientific provides analytical instruments, laboratory equipment, software, services, consumables and reagents.
Contact information
Jeff Larson
u.wisconsin@thermofisher.com
(608) 497-4410
Becca Breyer
rebecca.breyer@thermofisher.com
(608) 294-8311
Karolyn Pionek
karolyn.pionek@thermofisher.com
(608) 977-1221
Information for order details and returns
Returns for packages delivered by MDS in the Madison area:
- Contact the vendor for return authorization.
- Submit the pick-up request form.
- Label your return (see pick-up request form) and take the parcel(s) to your dock or delivery zone
Returns for all other delivery addresses:
- Contact the vendor for return authorization and directions.
Questions about the delivery area can be directed to ShopUW+ customer service at (608) 497-4400.
Shipping information
- Standard shipping included in contracted price, no additional shipping options.
- Next business day delivery excluding special orders and back orders.
Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3 p.m. CT.
Guide: Using Quotes for Ordering on the Punch-out Vendor website – Fisher Scientific (PDF)
Grainger
Shop Grainger Industrial Supply for a huge selection of MRO supplies, industrial equipment and tools.
Contact information
UW MDS Support Team
CustomerSupport@grainger.com
(800) 472-4643
Jessica Ackerman
Jessica.ackerman@grainger.com
(608) 287-6610
Information for order details and returns
When requesting a return, please contact the Grainger Support Team at the information above.
Shipping information
Standard shipping included in contracted price, no additional shipping options.
Integrated DNA Technologies
Integrated DNA Technologies provides short strands of DNA called oligo—short for oligonucleotides. DNA is “the blueprint for life” and encodes instructions for all of life’s processes. IDT also manufactures the oligo using chemical DNA synthesis machines designed and built in-house.
Contact information
Customer Care
amr-custcare@idtdna.com
tpm-support@idtdna.com
(800) 328-2661, 7:30 a.m. – 7 p.m. CT
Sean Hurlburt – Sales Representative
shurlburt@idtdna.com
(319) 270-1019
Information for order details and returns
IDT products are custom made and are unable to be returned.
Replacement products are provided when IDT Specifications are not met.
Please keep orders under 50 line items.
Shipping information
Shipping not included.
S F.O.B. Origin, freight prepaid and allowed
- Free delivery on orders over $50
- Standard shipping charges: $11.25
- Partial shipping fee: $9.20
- Same-day shipping fee: $20.00
- Dry ice: $45.00
- Dry plates: $18.00
- Heavy stock shipping: $15.00
Unique Functions on Punch-out Vendor Web Site:
FAQ available
Kranz, Inc. – Division of Imperial Dade
Kranz offers a full line of janitorial and cleaning products as well as floor care machines on UW–Madison and Department of Administration contracts.
Contact information
Customer Service
orders@kranzinc.com
(888) 638-2201
Information for order details and returns
Contact Kranz Customer Service for return authorization and directions.
Shipping information
Standard shipping included in contracted price, no additional shipping options.
Life Technologies
Contact information
Nicole Huntley – Consumables
nicole.huntley@thermofisher.com
(608) 213-0472
Lennie Bane – Equipment
Lennie.Bane@thermofisher.com
(760) 814-0003
Shipping information
“E” F.O.B. Destination, Freight Prepaid and Added
- Standard Shipping: $20.50 per order
- Ice Charges: $25.50
- Hazardous Materials: $29
McKesson Medical
Contact information
Brian Warner
Brian.Warner@McKesson.com
(800) 877-1919 – Customer Service
(262) 902-3840 – Cell
Shipping information
Shipments under this contract shall be FOB Destination, freight prepaid and allowed, unless otherwise agreed. Notwithstanding the foregoing, emergency orders, rush orders, orders for Products not regularly stocked by Vendor’s local servicing distribution center, Products dropped shipped from Vendor’s Contracted Supplier, capital equipment, and orders not regularly scheduled are subject to an added shipping and handling charge determined by Vendor and disclosed to a MMCAP Participating Facility upon request.
MDS Warehouse (Corestock)
The MDS Warehouse in Verona maintains a core inventory of populate products so you can take advantage of bulk pricing and reduce lag times on orders.
Some examples of these items include:
- Copier paper
- Toilet paper
- Custodial supplies
- Alkaline batteries
- Scientific alcohol
Contact information
MDS Customer Service
MDS@bussvc.wisc.edu
(608) 497-4419
Information for order details and returns
Contact ShopUW+ Customer Service for order details.
Use the MDS Corestock return form found on our returns page to request a return.
MDS Corestock will be evaluated when the item(s) are returned to our warehouse. To ensure timely pick-up of your return, please do the following:
- Create a photocopy of your packing slip for each package.
- On each photocopy, write the Return Authorization number or Invoice number and “RETURN TO MDS.”
- Tape one copy of the photocopy to the outside of each package.
- Place the package(s) on your building’s loading dock or wherever MDS leaves your deliveries.
Medline Industries
Contact information
Kristy Clark
Account Manager, Physician Office Sales
kmclark@medline.com
(262) 232-4222
Information for order details and returns
Contact Medline Customer Service for return authorization and directions.
Phone: +1 (855) 294-9618
Email: kmclark@medline.com
Midwest Scientific (MidSci)
Contact information
Scott Sesolak
Scott.Sesolak@midsci.com
(262) 844-6875
Shipping information
F.O.B.: Destination freight paid and absorbed by vendor. Extra charge will apply for overnight deliveries, ice charges, and other special handling.
MSC Industrial Supply Co.
Contact information
Michael Holdway
michael.holdway@mscdirect.com
(262) 527-3980
Information for order details and returns
Contact MSC Customer Service for return authorization and directions.
Shipping information
Standard shipping included in contracted price, no additional shipping options.
Neta Scientific
Neta Scientific, Inc. is a leading distributor of laboratory supplies, solutions, and safety products to the Life Science and Pharmaceutical industries. Our mission is to provide our customers access to a robust catalog of world-leading brands to more effectively conduct cutting-edge research and development.
- Life Science
- Chromatography
- Chemicals
- Lab supplies
- Lab equipment
Contact information
Andrea Escalante, Business Development Manager, Central
Andrea.escalante@netascientific.com
(609) 302-1338 (c)
Information for order details, cancellations, and returns
Contact Neta Scientific Customer Service at (800) 343-6015 for return authorization and directions.
Email: orders@netascientific.com
Shipping information
F.O.B. Destination, free* standard freight up to 25 lbs., freight prepaid and added for shipments exceeding 25 lbs.
*Except for Items that are Drop-Shipped directly from the manufacturer, Expedited, Hazardous or Time-Sensitive Shipments. Extra shipping charges will apply.
Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 12 p.m. CT.
Newark
Newark Electronics is a supplier of test and measurement equipment, supplies and maintenance equipment, and other technology products.
Contact information
North Central Support
NorthCentralSupport@Newark.com
(234) 400-3193
Information for order details and returns
Contact Newark Customer Service for returns or follow the instructions on the Newark Product Returns web page.
Shipping information
Standard shipping included in contracted price, no other shipping options.
Unique Functions on Punch-out Vendor Web Site:
- FAQ available:
- First-time User Detail Screen
- BOM (Bill of Materials) Function
Guide: Using Quotes for Ordering on the Punch-out Vendor website – Newark (PDF)
New England Biolabs, Inc
Contact information
New England Biolabs Customer Service
customerservice@neb.com
James Deboe – Sales Representative
jdeboe@neb.com
(978) 778-6011
Information for order details and returns
Contact New England Biolabs Customer Service for return authorization and directions.
Email: customerservice@neb.com
Shipping Information
FOB Destination. Freight prepaid.
- U.S. orders $350.00 (net) and over: No charge; next business day delivery to all available locations.
- U.S. orders under $350.00 (net): $34 charge per order; charges are prepaid and added to invoice.
Promega Corporation
Promega offers products which are used by life scientists who are asking fundamental questions about biological processes as well as by scientists who are applying scientific knowledge to diagnose and treat diseases, discover new therapeutics, and use genetics and DNA testing for human identification. Promega’s products will generally cover the various fields of study including genomics, protein analysis and expression, cellular analysis, drug discovery and genetic identity.
Contact information
Laura Perez-Brenner
laura.perez-brenner@promega.com
(608) 277-2619
Information for order details and returns
Limited return policy. Contact the Promega Representative for return authorization and directions.
Shipping information
Standard shipping included in contracted price, no additional shipping options.
Qiagen
QIAGEN is a provider of sample and assay technology for molecular diagnostics, applied testing and pharmaceutical research. QIAGEN has also developed complete instrument solutions to enable full automation of laboratory procedures, from the initial sample to the final result.
Contact information
Kemi McWilliams
Kemi.McWilliams@qiagen.com
(608) 422-2272
Information for order details, cancellations and returns
Contact the vendor at (800) 426-8157 or customercare-us@qiagen.com for return authorization and directions.
Shipping information
Shipping not included. Standard shipping is $28.00 per order.
Unique Functions on Punch-out Vendor Web Site:
FAQ available
Rainin
Rainin will provide high quality pipettes – including the LTS, E4, and XLS lines, which are meticulously crafted for the most ergonomic experience. Rainin’s wide range of single, multi-channel and adjustable channel pipettes provide an ergonomic solution to every pipetting need.
Contact information
Kathy Lohmeier
kathy.lohmeier@rainin.com
(815) 275-5115
Information for order details and returns
Contact the vendor at (800) 472-4646 for return authorization and directions.
Shipping information
Standard shipping included in contracted price, no additional shipping options.
Santa Cruz Biotechnology
Santa Cruz Biotechnology provides a complete range of reagents for research applications. In addition to their substantial line of antbiodies, Santa Cruz also offers many support products, including whole cell lysates, tissue extracts, gene silencers, and buffers.
Contact information
Customer Service
cc@scbt.com
1-800-457-3801
7 a.m. to 8 p.m. CT
Information for order details and returns
Please first review the Santa Cruz Biotechnology Return and Refund policy. Contact the vendor Customer Service for return authorization and directions.
Shipping information
Shipping is not included. Standard Domestic Overnight shipping is:
- Express Ambient: $35.50 for FedEx envelope (majority of shipments); $42.50 for larger boxed items
- Ground: Labware over $20 ships FedEx Ground free of charge to the Contiguous US; Animal Health Ground products, ship FedEx Ground with a flat rate of $8.95 to the Contiguous US, Orders over $75 ship free.; Chemicals Ground products, ship FedEx Ground with a flat rate of $40.00 to the Contiguous US
- Express Blue Ice: $37.50; Animal Health orders over $295 ship free.
- Express Dry Ice: $47.50
- Hazardous Charges: Some items carry Hazardous Shipping Charges for shipment. You will be notified by Customer Service if your product requires additional hazardous product charges. Typically, the hazardous shipping charge is $42 per shipping carton.
Sigma-Aldrich
Sigma-Aldrich produces and sells a broad range of biochemicals, organic and inorganic chemicals and related products.
Contact information
Samara Semidi
Account Manager – Academic
Samara.semidi@milliporesigma.com
(608) 358-1191
Information for order details and returns
Contact the Sigma-Aldrich Representative for return authorization and directions.
For order status or inquiries, expedited shipping, and general customer service call:
- Customer Support: (800) 325-3010
- Sales Support: (800) 220-0195; research.team2@sial.com
- Please have the order PO# ready.
For technical (website) support:
- Phone: (800) 325-5832; FAX: (800) 240-4668
- Web page: Sigma-Aldrich Technical Support
Shipping information
All orders have a flat shipping fee of $20. Additional charges may apply.
- Overnight deliveries: additional $25 fee
- Truck deliveries: additional $25 fee
- No handling fees, such as ice, poison packs, barrier packs, and cans.
- Special fees: University is responsible for special fees and charges including, but not limited to, charges for DEA items, 3PP items (e.g. Building Block Explorer), and hazardous materials that require a special courier.
Guide: Using Quotes for Ordering on the Punch-out Vendor website – Sigma-Aldrich (PDF)
Staples
Staples provides office supplies, printer ink, toner, specialty paper, technology and electronics. Purchasing Services has worked with Staples to identify pens, writing pads/easel pads, binders, and Post-It notes that are added to the Preferred List on the punch-out.
Contact information
Staples Customer Service
(877) 826-7755
support@staplesadvantage.com
Monday – Friday, 7 a.m. – 7 p.m. CST
Blocked items
Send unblock requests to UWSA Problem Solvers at uwsaproblemsolvers@uwsa.edu. Be sure to include a link to the item you’re inquiring about. Unblocks take a minimum of 48 hours to apply.
Information for order details and returns
Use the “Online Returns” function on the punch-out or contact the vendor for return authorization.
Click on image above to enlarge.
Returns for packages delivered by MDS in the Madison area:
- Submit the pick-up request form.
- Label your return (see pick-up request form) and take the parcel(s) to your dock or delivery zone.
Returns for all other delivery addresses:
- Use the “Online Returns” function on the punch-out or contact the vendor for return authorization (see image above).
- Follow the vendor directions.
For questions regarding the delivery area:
- Contact ShopUW+ customer service at (608) 497-4400.
- Review the “My Order Status” function on the punch-out.
Shipping information
- Standard shipping included in contracted price, no additional shipping options.
- Next business day delivery excluding special orders and back orders.
Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3 p.m. CST.
USA Scientific
Contact Information
Elanor Lucadamo
ELucadamo@usascientific.com
(800) 872-3847 ext. 529
Information for order details and returns
Contact USA Scientific Customer Service for return authorization and directions.
Email: customerservice@usascientific.com
Shipping information
FOB Destination, freight paid and absorbed by vendor.
Vanguard Computers Inc.
Vanguard Computers Incorporated is a Wisconsin based, minority-owned, woman owned business focused on IT procurement, IT infrastructure management and lifecycle management services and solutions.
Vanguard is a Hewlett Packard Gold Partner offering IT solutions to Higher Education Institutions throughout the State of Wisconsin.
State of Wisconsin – Computer Equipment and Accessories
Hewlett Packard (HP) – 505ENT-M17-WICOMPUTER-05
State of Wisconsin – Printers, Supplies, Parts, Accessories and Services
Hewlett Packard (HP) – 505ENT-M18-PRINTERDSK-07
University of Wisconsin – Madison
Computer Repair Services for UW-Madison – Contract # 20-5606
University of Wisconsin System Office of Procurement
Storage, Backup and Recovery Hardware, Peripherals and Software – Contract # 21-2770
ArcServe – date protection, replication and recovery solutions
Unitrends – data backup and business continuity solutions
Networking Equipment – Contract # 21-2769
Absolute Software – endpoint security and data risk management.
Contact information
Steve Wendler
Account Executive
Stephen.w@vanguardinc.com
(262) 317-1995 (office)
(608) 279-7606 (cell)
Vanguard Customer Service
(800) 993-2229
shopuw@vanguardinc.com
VWR, Part of Avantor
VWR supplies customers with an expansive choice of premiere products, such as chemicals, equipment, instruments, apparel and consumables.
Contact information
Customer Service
Madison_Support@VWR.com
(800) 832-7452
Kristin Pagel – Sales Representative
kristin.pagel@avantorsciences.com
(608) 471-2231
Trisha Desulme – Sales Representative
trisha.desulme@avantorsciences.com
(779) 770-4474
Information for order details and returns
Returns for packages delivered by MDS in the Madison area:
- Contact the vendor for return authorization.
- Submit the pick-up request form.
- Label your return (see pick-up request form) and take the parcel(s) to your dock or delivery zone.
Returns for all other delivery addresses:
- Contact the vendor for return authorization and directions.
Questions about the delivery area can be directed to ShopUW+ customer service at (608) 497-4400.
Shipping information
- Standard shipping included in contracted price, no additional shipping options.
- Next business day delivery excluding special orders and back orders.
- Refer to the VWR Damaged Freight Procedure info sheet (PDF) if delivery appears damaged.
Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3 p.m. CST.
Guides:
Using Quotes for Ordering on the Punch-out Vendor website – VWR (PDF)
Zuma Office/Buy on Purpose
Contact information
Matu Cooklin
Operations Manager
matu@zumaoffice.com
(877) 557-7300 Ext. 207
Toll Free
(877) 557-7300
Information for order details and returns
If customer has an issue with a cartridge, please contact customerlove@buyonpurpose.com or call (877) 557-7300 Ext 0.
Contact the vendor at (877) 557-7300 Ext. 214 for return authorization and directions.
Shipping information
Standard shipping included in contracted price, no additional shipping options.
Buy On Purpose delivery requirement is 48 hours after receipt of order; however, orders typically arrive within one day of order.
Note: You may not see all the suppliers when you log in to ShopUW+. Each campus has different suppliers enabled within ShopUW+. Please contact your Campus Purchasing Contact for more information.